S & H Waterproofing and Construction LLC

Terms & Conditions and Privacy Policy

Last Updated: September 9, 2026

1. Program Description and Acceptance of Terms

S & H Waterproofing and Construction LLC ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services.

These Programs may include:

  • Service-related alerts and reminders.
  • Customer support and scheduling updates.
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
  • Where permitted, limited informational or promotional messages related to our services.

By providing your contact information, including your mobile phone number and email address, and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any Program or use the Website.

Program / Brand Name: S & H Waterproofing and Construction LLC Customer Communications

Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys including NPS, feedback collection, invitations to leave public reviews, other service-related communications, and, where permitted, limited promotional messages.

2. Message Frequency and Charges

  • Message and data rates may apply.
  • Message frequency may vary based on your interactions with us and which Programs you join, such as the number of projects, survey requests, or inbound inquiries.
  • Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.
  • Carriers are not liable for delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

3. Opt-In, Opt-Out, and Help

You may opt in to receive messages from us by submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

To stop receiving text messages from a Program, reply STOP to any message we send you. After you send STOP, we may send a one-time confirmation message to confirm that you have been unsubscribed from that Program. You will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined unless you opt out of those Programs as well.

For assistance, reply HELP to any message or contact us using the information in the Contact Us section.

You may also contact us directly to request that we stop sending messages via SMS, email, or phone.

4. Post-Project Surveys and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey.
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience.
  • Gather qualitative feedback about the work that was performed.
  • Ask you to leave a review on public platforms, such as online review or social media sites, at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

5. Privacy Policy

Scope and Commitment to Privacy

We are committed to the privacy rights of our users and to providing information about what information we collect and how we use it. Personally identifiable information is managed with confidentiality.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs, including our post-project survey, feedback, and review-request campaigns.

This policy applies to information we collect through the Website, through our Programs including SMS/MMS, email, and calls, and through related online interactions. It does not apply to information collected offline, such as by phone or in person, unless we specifically state otherwise.

The Website and Programs are intended for users located in the United States. If you access the Website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.

6. Information We Collect

We collect information in three primary ways: information you provide to us, information collected automatically when you browse the Website, and information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.

Information You Provide

When you submit information through the Website or otherwise interact with us—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a Program—we may collect information you choose to provide, including:

  • Identifiers and contact information, such as name, email address, phone number, and mailing or service address.
  • Service request and project details, such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide.
  • Communications content, such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to contact us.
  • Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and other information you choose to share in a survey or review request.
  • Any other information you choose to submit.

You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain information about your device and your interaction with the Website, including:

  • IP address and general location information, such as city or state inferred from your IP address.
  • Device and browser information, such as browser type, operating system, device type, and language settings.
  • Usage and event data, such as pages visited, links clicked, scroll activity, time spent on pages, and referring or exit pages.
  • Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring.

This information helps us operate the Website, measure performance, understand visitor engagement, refine Website content, detect and prevent fraud, and maintain security.

7. Cookies, Analytics, and Advertising

We use cookies and similar technologies, such as pixels, tags, local storage, and SDKs, to help the Website function, understand how the Website is used, and support advertising and measurement activities. These technologies may collect information such as your IP address, device and browser characteristics, and interactions with the Website.

Examples include:

  • Analytics tools, such as Google Analytics, to understand Website traffic and usage.
  • Advertising and conversion measurement tools, such as Google Ads and Meta Pixel, to help measure the effectiveness of marketing campaigns and deliver ads.
  • Call-tracking tools, such as dynamic phone numbers, to attribute calls and leads to marketing sources and improve service.
  • Chat and messaging tools to support customer communications and improve responsiveness.

Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties' privacy practices.

Your Cookie and Advertising Choices

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the Website may not function properly.

If the Website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

Third-party analytics and advertising providers, such as Google Analytics, Google Ads, and Meta Pixel, may set cookies or similar technologies and collect information about your interactions with the Website to provide measurement, analytics, and advertising services.

Some browsers or extensions support the Global Privacy Control ("GPC") signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing, such as certain types of "sharing" for targeted advertising under state law. Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies, such as cookies necessary to operate the Website.

Some browsers include a "Do Not Track" (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

8. How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective Website, and running our Programs. Depending on how you interact with us, we may use information to:

  • Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery.
  • Communicate with you, including confirmations, reminders, follow-up communications, and customer support.
  • Administer post-project survey, NPS, and feedback Programs, including sending survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise.
  • Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed.
  • Operate, maintain, and improve the Website and Programs, including troubleshooting, testing, analytics, measuring performance, and improving user experience.
  • Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads.
  • Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems.
  • Comply with applicable legal requirements and respond to lawful requests.

We do not sell personal information.

We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means, such as automated denial of services.

9. Sharing and Disclosure of Information

We may share information with vendors and service providers that help us operate the Website, run our business, or deliver the Programs, such as website hosting providers, analytics providers, advertising and measurement vendors, call-tracking providers, survey and review-request platforms, messaging platforms, and customer communication tools.

These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent marketing purposes.

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share your mobile phone number, text-message consent information, opt-in data, or opt-out status with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared only with service providers that assist us in delivering text messages, such as messaging platforms, phone companies, and other vendors assisting with SMS delivery, or as required by law.

Legal and Safety

We may disclose information if we believe it is necessary to comply with applicable law, regulation, legal process, or governmental request; enforce our agreements or policies; protect the rights, property, or safety of the Company, our customers, or others; or detect, prevent, or address fraud or security issues.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs from unauthorized access, use, disclosure, alteration, or destruction.

No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.

If you believe your interaction with us is no longer secure, please contact us immediately.

11. Links to Other Websites

The Website may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.

12. Children's Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website or a Program, please contact us so we can take appropriate steps to delete it.

13. Data Retention

We retain personal information collected through the Website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, administer Programs, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

14. Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding personal information, which may include the right to:

  • Confirm whether we collect or process personal information about you and request access to it.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information, subject to certain legal exceptions.
  • Request a copy of personal information in a portable format.
  • Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies.
  • Appeal a decision regarding your privacy rights request, where required by applicable law.

The availability and scope of these rights may vary by jurisdiction.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal.

We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described in this policy.

15. Contact Us

If you have questions about these Terms, our Programs, this Privacy Policy, or your privacy rights, please contact us:

S & H Waterproofing and Construction LLC
824 US-278
Piedmont, AL 36272

Website: sandhwaterproofing.com
Phone: (256) 447-7950

16. Changes to These Terms and Privacy Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated Terms.